Andy Ihnatko:
I hope Apple is open and forthright. If an iPhone Duo owner is worried (and they will be), they want to hear Apple say “No matter what happens, we’re going to take care of our customers.” Not “Wow! It sure sucks to be you!”
As Andy says, it’s too soon to know if this is truly a widespread problem or if it’s an edge case. But I’d be nervous if I were getting an iPhone Duo, and I fully agree with Andy: No matter what the answer, this is a time for John Ternus to shine.